Help Center

Practical answers about ordering, files, lead times, shipping and quality documentation.

How to prepare your CAD files

STEP and IGES for 3D parts, DXF for sheet metal, plus what to include for a fast quote.

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How quoting works

DFM review, cost breakdown, volume pricing tiers and how changes affect the price.

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Lead times explained

What drives lead time, how express slots work and when tooling dominates the schedule.

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Shipping and Incoterms

DDP and FOB options, express transit times to the UK, EU and US, and customs documentation.

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Quality documentation

FAI reports, material certificates, PPAP elements and inspection records explained.

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NDAs and IP protection

How we handle confidentiality, tool ownership and design segregation.

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